James Madison University

Marc Mertz (’96): Health Services Administration Alumnus

By: Christine Borkowski
Posted: February 13, 2012

JMU alumnus Marc Mertz works alongside health industry leaders working to reshape our country’s healthcare delivery system. “With healthcare reform and other changes, the healthcare industry offers a level of opportunity that most fields cannot,” Mertz assured, “I especially enjoy the variety and challenge that consulting offers.”

According to Mertz, JMU has a very strong undergraduate health services administration program, which is essentially the business side of healthcare. In addition to his undergraduate degree in Health Services Administration and a minor in Business Administration from JMU, Mertz received his Masters in Health Administration at The University of Southern California, Los Angeles in 2011.

Description: C:\Users\borkowcl\Downloads\MertzM.jpgMertz is a Senior Manager at a healthcare advisory and consulting firm, The Camden Group, in El Segundo, California, near Los Angeles. Since 1970, the firm has provided consulting and management services to over 1,000 hospitals, medical groups, outpatient facilities and health systems with other locations in Boston, Chicago and New York.

The Senior Manager position on the Physician Services team requires Mertz to serve as project manager for engagements involving physicians, coordinate the multi-disciplinary project team’s efforts and perform as a liaison to clients.

“I enjoy helping my clients create new integrated delivery models that provide high quality and low cost clinical services to their patients.” Mertz went into detail, “This typically involves helping hospital executives and physicians identify new ways of working and collaborating together to create value.”

Mertz explained, “Typical projects include physician and hospital alignment strategies, physician practice performance improvement, development of new medical groups, fair market value opinions, development of physician compensation plans, operational assessments, and clinical integration strategies.”

Careers in healthcare seem to run in the Mertz family. One mentor Mertz spoke about is his father. Mertz’s father spent his entire career in healthcare, including his time as a medical practice administrator and nearly 20 years as a leading healthcare consultant. “We worked together for many years, and I learned a great deal from him,” said Mertz.

How JMU Prepared Mertz for his Career and Further Education


“I would put much of the curriculum and instruction on par with many graduate-level programs,” says Mertz, “as a result JMU better prepared me for a career in healthcare, as well as for continuing my education with a Masters.”

The Health Services Administration undergraduate program at JMU introduced Mertz to the many components of the United States healthcare system including hospitals, medical groups, long term care, reimbursement, legal issues, and healthcare finance. However, for Mertz, the most valuable experience was the required 10-week externship at Sentara Healthcare in Norfolk, Va.

 “Sentara operates as an integrated delivery system, which includes hospitals, physician groups, an insurance plan, nursing homes, outpatient surgery centers and home health services,” Mertz said, “my time there exposed me to a leading national health system and provided real-world experience that helped prepare me for my first jobs.”

Following graduation from JMU in 1996, Mertz created for himself an impressive résumé. Mertz is a member of the Medical Group Management Association as well as a Fellow of the American College of Medical Practice Executives (FACMPE), the highest level of accomplishment in Health Services Administration.

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